Firstline Nutrition Privacy Statement

We collect personal information from our customers during the regular course of business. This page answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

• Name

• Email Address

• Mailing Address

• And any other personally identifiable information provided to us through forums

When you visit our web site, we also collect:

• information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location

• what pages you visit on our site and what links you click on

• what other sites you’ve visited recently

How do we use this information?

The main reasons we collect personal information from you are:

• to complete a sale or transaction with you

• to verify your credit, if necessary

• to place special orders on your behalf

• to deliver products directly to you

• to limit the possibility of fraud when we process your returns

If it’s a necessary part of any of these transactions, we may disclose your information to another company. For eg., when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.

We also use your personal information for other, secondary reasons, including:

• customer service

• marketing

• to administer a loyalty program

• as part of a warranty program

We will also disclose your personal information if we are required by law to do so.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called ‘opting out.’ By opting out, you can tell us not to collect the information and/or not to share it with other companies.

Contact us to opt-out.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or if you wish to register a complaint, please contact: info@firstlinenutrition.ca